1. Letter of Offer

Dear Sir / Madam,

The named contracting contact will replace this salutation once Dr Scent confirms it in writing.

This commercial offer is submitted for the design, implementation, and go-live of an integrated Enterprise Resource Planning platform for Dr Scent Company, a fragrance house operating sales, distribution, retail, warehousing, field service, and financial control from Sharjah.

Three commercially distinct paths are presented. Each path delivers the same operational scope. They differ in licensing model, code ownership, hosting cost, and the inclusion of an unlimited multi-tenant Agent ERP for distributors under central management.

Scope will be reviewed as needed, reasonably, during the discovery phase, so that the selected path is aligned with Dr Scent's actual operating model before build and rollout.

Yours faithfully,
Mohamed Abo Sleem

2. Commercial Offers

Implementation scope is identical across all three offers. Implementation fees are quoted exclusive of VAT and billed Plus VAT. Recurring USD charges are annual as stated.

Implementation fees are quoted exclusive of VAT and billed Plus VAT. Annual support and development is 100,000 AED Plus VAT for all three offers, invoiced by us. On Offer 01, the Odoo Enterprise licence (96,000 USD / year) and Odoo.sh hosting (10,800 USD / year) are contracted and paid by Dr Scent directly to Odoo; they are not invoiced by us. Hosting on Offers 02 and 03 may be replaced by Dr Scent's own infrastructure at no hosting charge from this offer. Indicative AED totals use 1 USD = 3.67 AED.

What you pay each year

After go-live, the same annual charges repeat. Implementation is paid once, during the project, as set out in the payment schedule.

Three-year cost

Implementation once, plus three years of support, licence, and hosting (hosting assumed with us on Offers 02 and 03).

Payment schedule

Implementation is staged and invoiced by us. Annual support is invoiced by us at go-live, then on each anniversary. On Offer 01, Odoo Enterprise licences and Odoo.sh are contracted from Month 1 of the build phase (needed for UAT) and paid by Dr Scent directly to Odoo.

AED implementation and support invoices are Plus VAT and billed by us. On Offer 01, USD licence and Odoo.sh hosting are paid by Dr Scent directly to Odoo, exclusive of any applicable tax on Odoo’s invoice. If Dr Scent supplies its own hosting on Offer 02 or 03, the hosting line is omitted.

3. Why Offer 02 is Recommended

Offer 02 is a custom build on Odoo Community (LGPL-3.0, self-hosted). Dr Scent receives the agreed functional scope as owned modules, with full ownership of the code, zero licence fees, unlimited users, and the Agent / Distributor control panel included. Enterprise-level features needed for that scope are re-implemented as our modules, not copied from Odoo Enterprise.

1. Same build cost, far lower years after. Implementation is 539,000 AED. Plus VAT. The same as Offer 01. After go-live, Offer 02 carries 100,000 AED Plus VAT support and 6,000 USD hosting, versus 100,000 AED Plus VAT plus 106,800 USD to Odoo every year on Enterprise.
2. No seat tax as the network grows. Unlimited users at zero licence. Agents, warehouse staff, POS cashiers, and field teams can be added without buying another 400-user block from a vendor.
3. You own the system. The delivered codebase, including all modules developed for Dr Scent, belongs to Dr Scent. There is no annual Enterprise lock-in and no vendor licence required to keep the system running.
4. Agent ERP is included. The unlimited multi-tenant Agent / Distributor control panel, with two-way sync to headquarters, is part of Offer 02. It is not included in Offer 01.
5. Enterprise capability, without the licence. Required Enterprise-level features for the agreed scope are re-implemented as our own custom modules on Odoo Community. There is no official Odoo upgrade path or vendor support; ownership of the code and the annual support contract cover that trade-off. Offer 01 rents those capabilities annually from the vendor. Offer 03 delivers the same operating scope on proven open-source components without the Odoo framework, at a higher implementation fee.
6. Clear three-year arithmetic. Indicative three-year total at 3.67 AED per USD: about 905,060 AED for Offer 02, against about 2,014,868 AED for Offer 01 and 1,105,260 AED for Offer 03. Plus VAT applies to AED items only.

4. Offer Particulars

Offer 01 — Odoo Enterprise ERP Implementation

Delivery on Odoo Enterprise. Dr Scent receives a production system configured to the shared scope, on official Enterprise apps, with 400 named users covered by the stated annual licence. The Odoo Enterprise licence and Odoo.sh hosting are contracted and paid by Dr Scent directly to Odoo. Implementation and annual support are invoiced by us.

• Implementation services: 539,000 AED. Plus VAT. Invoiced by us.
• Annual support and development: 100,000 AED. Plus VAT. Invoiced by us.
• Odoo Enterprise licence for 400 users: 96,000 USD annually. Paid by Dr Scent directly to Odoo.
• Hosting on Odoo.sh for 400 users: 10,800 USD annually. Paid by Dr Scent directly to Odoo.
• Vendor product roadmap, Enterprise features, and standard support channel through the licence.
• Customisation remains possible; core platform ownership stays with Odoo.

Offer 02 — Custom Build on Odoo Community

The build is on the free Odoo Community edition (LGPL-3.0), self-hosted. Dr Scent receives the agreed functional scope as owned modules through our development services. There is no Odoo Enterprise licence. Any Enterprise-level features required for that scope are re-implemented as our own custom modules; Odoo Enterprise source is not copied. There is no official Odoo upgrade path or vendor support; that trade-off is mitigated by Dr Scent’s source-code ownership and the annual support contract. Dr Scent owns the delivered codebase and may add unlimited users.

• Implementation services: 539,000 AED. Plus VAT.
• Annual support and development: 100,000 AED. Plus VAT.
• Licence: zero, unlimited users.
• Full code ownership of the delivered system and all custom modules.
• Hosting for 400 users: 6,000 USD annually, or Dr Scent provides its own hosting.
• Unlimited multi-tenant Agent ERP for distributors, operated under central management from Dr Scent.

The Agent ERP allows each distributor to work in an isolated tenant (orders, stock, customers, invoicing) while headquarters retains group visibility, credit policy, catalogue control, and consolidated reporting.

Offer 03 — Bespoke Custom ERP on Proven Open-Source Components

A custom platform built on proven open-source components, without the Odoo framework. Designed around Dr Scent rather than adapted from a generic suite. Highest fit for unique commercial rules, fragrance operations, and long-term independence from any ERP vendor. This is not a from-scratch rewrite of every layer; the stack, data model, and interfaces are specified in discovery on established components.

• Build and implementation: 739,200 AED. Plus VAT.
• Annual support and development: 100,000 AED. Plus VAT.
• Licence: zero, unlimited users.
• Full code ownership of the entire system.
• Hosting for 400 users: 6,000 USD annually, or Dr Scent provides its own hosting.
• Unlimited multi-tenant Agent ERP for distributors, with central management.

Architecture, data model, and interfaces are specified in discovery so the product matches Dr Scent's distribution network, retail footprint, and financial control requirements without carrying unused generic modules or depending on the Odoo framework.

5. Shared Scope

The following modules form the agreed delivery envelope for Offers 01, 02, and 03. Configuration depth, workflows, and integrations are confirmed in discovery.

1. CRM. Lead capture, opportunity pipeline, customer 360, follow-up cadences, and conversion into sales orders for retail, wholesale, and agents.
2. Sales. Quotations, order management, price lists, discounts, credit notes, customer agreements, and channel-specific selling rules.
3. POS. Point of sale for boutiques and counters, receipts, returns, cashier control, and synchronisation with inventory and accounting.
4. Inventory / Warehouses. Multi-warehouse stock, lots and batches, transfers, valuation, min-max, and fragrance-appropriate handling of finished goods and components.
5. Purchases / Procurement. Vendor management, RFQs, purchase orders, receipts against PO, landed cost awareness, and replenishment from sales and warehouse demand.
6. Accounting, Reports and Invoicing. Customer invoicing, vendor bills, taxes, journals, receivables and payables, a full set of management and statutory accounting reports, and UAE FTA-compliant tax invoices with e-invoicing readiness.
7. Website and Marketing Integration. Website catalogue and enquiry flows connected to CRM and inventory, plus marketing campaign hooks for offers, launches, and customer retention.
8. Full HR. Employee records, contracts, attendance, leave, payroll-ready structures, and organisational hierarchy for Sharjah operations and field teams.
9. Field Service, Maintenance and Delivery. Work orders, technician dispatch, maintenance history, last-mile delivery, and companion mobile apps for field staff.
10. Business Intelligence and Reporting. Operational and executive dashboards covering sales, stock, margins, collections, service SLAs, and distributor performance.

Discovery phase. Scope will be reviewed as needed, reasonably, in the discovery phase. Discovery includes up to 6 workshop days and 40 hours of clarification. Workshops will document as-is processes, target operating model, master-data quality, integration points (banks, payment gateways, e-commerce, devices), and a phased go-live plan. Material additions beyond this envelope, or clarification beyond those allowances, are handled through written change requests.

6. Agent / Distributor Control Panel

Included with Offers 02 and 03. Headquarters provisions a complete SaaS ERP for each agent or distributor from one control panel. Each tenant receives its own database and modules automatically. The central system controls the network and synchronises data in both directions with every agent system.

Unlimited further agents follow the same pattern. Each node is isolated. Only agreed data travels the two-way link.

1. Create the tenant. From the control panel, Dr Scent creates an agent or distributor in minutes: company name, territory, credit policy, catalogue, and users.
2. Own database, own modules. The platform provisions a dedicated database and installs the required ERP modules automatically. The agent works as an independent SaaS, not as a shared login on headquarters data.
3. Operate locally. The agent runs sales, stock, customers, invoicing, and field operations in isolation, with branding and users of their own.
4. Two-way sync. Headquarters pushes control and master data down. Each agent pushes orders, stock, invoices, and related masters up. Both directions run on the same link to the central database.

Headquarters controls: unlimited tenant creation, suspension, and reactivation; a standard module pack installed automatically on each new agent; price lists, product catalogue, and credit limits pushed from the centre; group dashboards for orders, collections, stock, and agent performance; policy and access rules without entering the agent's day-to-day books.

Each agent receives: a dedicated database, not a filtered view of headquarters; own users, own customers, own inventory, own invoices; an automatic module set aligned to the Dr Scent operating model; a working SaaS ERP from the moment the tenant is created; two-way sync with the main system, not a manual export.

Each agent or distributor is a true multi-tenant SaaS instance: separate database, separate modules, separate operations. The control panel is the factory that creates those instances. Two-way synchronisation then moves control and master data down from Sharjah, and posts the business Dr Scent must see (sales, stock, receivables, and related masters) up into the central ERP, without mixing agent ledgers.

7. Delivery Programme

1. Discover. Stakeholder workshops, process mapping, data assessment, integration inventory, and a confirmed backlog. Scope is reviewed reasonably against this offer.
2. Design. Target operating model, chart of accounts alignment, warehouse design, POS and field-app flows, distributor tenancy (Offers 02 and 03), and UAT scripts.
3. Build. Configuration and development, master-data templates, mobile companions, reports, and security roles. Iterative demos to Dr Scent owners of each process.
4. Prove. Conference-room pilot, user acceptance, training for Sharjah teams and field users, cutover rehearsal, and hypercare immediately after go-live.

A 6-month programme from kick-off to hypercare. Dates start at contract signature. On Offers 02 and 03, the first release of the Agent ERP is delivered in Months 3 to 4, with hardening in Months 5 to 6. Offer 01 follows the same core calendar without that track.

Programme assumptions. The 6-month calendar holds if: a named Dr Scent product owner is available throughout and decides process and data questions within five business days; workshop attendees are released in Month 1 as scheduled; extracts of agreed master and open-transaction data are available by the start of Month 2, cleansed by Dr Scent to the templates we issue; no more than four production integrations (bank feeds or payment files, one payment gateway, existing e-commerce or website, one POS or handheld device class); UAT testers are named by Month 4; hosting accounts are ready at the start of the build phase. Delay against these assumptions extends the plan on a like-for-like basis.

8. Commercial Terms

9. Indication of Preference

Mark one offer. None is pre-selected. A statement of work and kick-off plan will follow signature.